DELIVERY
We aim to dispatch all orders the same day if ordered by 2pm.
We reserve the right to withhold delivery or cancel an order. You will be notified by email giving full details.
Due to circumstances beyond our control, regardless of delivery choice, we reserve the right to deliver within 30 days.
An order may be cancelled as a result of one of the following: - the product you ordered being unavailable
- a problem with your payment, for example a credit card declined or a cheque returned unpaid
- a pricing or product description error
An automatic email is sent to confirm your order. This confirmation email is not an acceptance of your order, it only confirms that your order has been received.
Shipping And Handling
We charge a flat rate (*see below) per order to cover postage and packing.
Shipping rates :-
UK Deliveries £2.00 (Recorded Delivery additional .75p RECOMMENDED)
Channel Islands £6.00
Europe £7.00
Usa/Canada £10.00
Austrailia £10.00
South Africa £10.00 Overseas signed for additional £3.70 RECOMMENDED
For deliveries to other Countries please Email Lorraine@a1crafts.co.uk for a quotation.
We reserve the right to charge extra postage for heavy items or to cancel the order.
Your right to cancel
Under current legislation you have the right to cancel your order within 7 working days without giving a reason for doing so, starting from the day after you receive your goods. To exercise this right you must inform us of your wish to cancel by email to or by letter to the address at the bottom of this page. Please state clearly the goods you wish to return along with the invoice number. It is your responsibility to arrange safe return of any goods you wish to return within a reasonable time following your cancellation notification. Any goods returned under your right to cancel must be complete, unused and in their original condition. We will credit your credit/debit card within 30 days of your cancellation.
RETURNS
If you wish to return an item please call us on 01604 505055 or email us at stating the reason for return and your order number from your invoice. The returns address is: Unit 12
Twigden Barns
Brixworth Road
Creaton
Northamptonshire
NN6 8NN
Please ensure when you are returning goods to ourselves that you use a reputable delivery service who can provide you with evidence that they have delivered your goods back to us. For advice on the best ways to return goods please contact our customer services department on 01604 505055. Our returns policy does not effect your statutory rights, nor does it effect your right to cancel as detailed above. |
